Terms of Service

Effective Date: September 18, 2026
Last Updated: September 18, 2026

These Terms of Service (“Terms”) govern your access to and use of www.1stAllianceCare.com and any related website, online form, content, communication, product, rental, purchase, service, or resource offered by 1st Alliance Care Solutions LLC (“1st Alliance,” “we,” “us,” or “our”).

By accessing our website, submitting a request, purchasing or renting equipment, or otherwise using our services, you agree to these Terms, our Privacy Policy, any applicable Notice of Privacy Practices, and any additional written terms presented in connection with a particular transaction.

If you do not agree to these Terms, do not use our website or services.

1. About 1st Alliance Care Solutions

1st Alliance Care Solutions LLC provides access to home medical equipment, mobility products, daily-living aids, home-safety products, accessories, short-term rentals, equipment-support resources, delivery and pickup coordination, and related services.

Certain products or services may require:

  • A prescription

  • A healthcare provider’s order

  • Appropriate measurements

  • Confirmation of product suitability

  • Additional documentation

  • A separate rental or purchase agreement

  • Compliance with manufacturer requirements

  • Compliance with applicable laws or professional standards

The products and services available through 1st Alliance may change at any time.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use our transactional services.

If you purchase, rent, request, receive, or arrange equipment for another individual, you represent that:

  • You are authorized to act for that individual;

  • The information you provide is accurate;

  • You have permission to provide the individual’s personal or health information;

  • You will communicate applicable instructions, limitations, and safety information to the equipment user; and

  • You accept financial responsibility when you identify yourself as the responsible party.

We may request documentation establishing your identity or authority to act for another individual.

3. Acceptance of Additional Terms

Certain products and services may be governed by additional terms, including:

  • Rental agreements

  • Purchase agreements

  • Return and refund policies

  • Cancellation policies

  • Delivery and pickup terms

  • Damage-protection terms

  • Product warranties

  • Manufacturer instructions

  • Prescription or provider-order requirements

  • Secure document-upload terms

  • Payment authorization terms

  • Promotional offer terms

These additional terms are incorporated into these Terms by reference.

If an additional written agreement directly conflicts with these Terms, the more specific agreement will control for that transaction.

4. Website Information Is Not Medical Advice

The information on our website, including product descriptions, videos, equipment guides, articles, blog posts, frequently asked questions, measurements, safety information, and other educational resources, is provided for general informational purposes.

This information is not a substitute for:

  • Medical advice

  • Diagnosis

  • Treatment

  • Physical or occupational therapy

  • Emergency care

  • Professional equipment fitting

  • An evaluation by a qualified healthcare professional

You should consult an appropriate physician, therapist, pharmacist, or other qualified healthcare professional regarding your medical condition and equipment needs.

Do not disregard professional medical advice or delay seeking medical care because of information provided by 1st Alliance.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency assistance.

5. Product Selection and Suitability

Customers are responsible for providing accurate information needed to identify potentially appropriate equipment.

This information may include:

  • The intended use of the equipment

  • The user’s height and weight

  • Mobility or functional limitations

  • Home or environmental conditions

  • Measurements

  • Prescriptions or provider orders

  • Safety concerns

  • Delivery-location information

Our staff may help explain product features, sizes, availability, and general use. Unless expressly stated otherwise, this assistance is not a clinical assessment or medical recommendation.

The customer, equipment user, caregiver, and prescribing or treating healthcare professional remain responsible for determining whether equipment is medically and functionally appropriate.

We may decline or delay a transaction if we reasonably believe:

  • The requested product may be unsafe or unsuitable;

  • Required information is missing;

  • A prescription or provider order is required but has not been provided;

  • The requested use conflicts with manufacturer instructions;

  • The request violates applicable law;

  • The equipment is unavailable; or

  • We cannot safely or reasonably fulfill the request.

6. Prescriptions and Provider Orders

Some equipment may require a valid prescription or healthcare provider’s order.

Submitting a prescription or order does not guarantee that:

  • We will accept or fulfill it;

  • The requested product is available;

  • The order contains sufficient information;

  • The equipment is appropriate for the user;

  • An insurance plan will provide coverage; or

  • The requested delivery date can be met.

We may contact the prescribing provider, referring organization, caregiver, or customer to clarify an order or request additional information.

Do not alter, falsify, forge, or submit a prescription or provider order without authorization.

7. Private-Pay Services and Insurance

Unless we expressly agree otherwise in writing, purchases and rentals are offered on a private-pay basis.

The customer is responsible for the full price, rental fee, deposit, delivery fee, pickup fee, tax, damage charge, late fee, replacement cost, and any other amount disclosed before or at the time of the transaction.

We do not guarantee that:

  • An insurance company will reimburse a purchase or rental;

  • A health plan will treat a receipt as reimbursable;

  • A product will qualify as a covered benefit;

  • A claim will be approved;

  • A healthcare provider’s order will establish coverage; or

  • A flexible spending account or health savings account will approve an expense.

If we provide an itemized receipt or other transaction documentation, the customer remains responsible for submitting any reimbursement request and communicating with the applicable plan administrator.

Any future agreement by 1st Alliance to bill an insurance plan will be governed by separate terms and applicable program requirements.

8. Product Information and Availability

We make reasonable efforts to display product descriptions, images, dimensions, features, colors, pricing, and availability accurately.

Actual products may vary slightly from website photographs or displays because of:

  • Screen settings

  • Lighting

  • Manufacturer updates

  • Product revisions

  • Packaging changes

  • Natural variations

  • Substitutions authorized by the customer

  • Other factors outside our control

All products and services are subject to availability.

Placing a product in an online cart, submitting a request, or receiving an automated confirmation does not reserve an item or guarantee availability.

We may limit quantities, discontinue products, correct errors, or refuse a transaction when permitted by law.

9. Orders and Transaction Acceptance

A submitted order or request is an offer to purchase or rent from us. We may accept or decline that offer.

An automatic acknowledgment confirms only that we received the submission. It does not mean the order or rental request has been accepted.

A transaction is accepted when we:

  • Provide express confirmation;

  • Process or authorize payment;

  • Execute an applicable agreement;

  • Prepare the item for pickup;

  • Deliver or ship the item; or

  • Otherwise communicate acceptance.

We may cancel or decline a transaction because of:

  • Product unavailability

  • Pricing or description errors

  • Suspected fraud

  • Payment problems

  • Safety concerns

  • Missing documentation

  • Service-area limitations

  • Legal or regulatory requirements

  • Circumstances beyond our reasonable control

If we cancel a transaction after collecting payment, we will issue any refund required under the applicable transaction terms and law.

10. Pricing, Taxes, and Fees

Prices and fees are displayed in U.S. dollars and may change without notice before a transaction is accepted.

The final amount may include:

  • Product price

  • Rental charges

  • Security deposit

  • Damage-protection charge

  • Delivery or pickup charge

  • Setup or assembly charge

  • Cleaning or sanitation charge

  • Late fee

  • Extension fee

  • Replacement charge

  • Applicable sales or use tax

  • Other fees disclosed before the transaction is completed

You will have an opportunity to review the applicable charges before completing a transaction or signing a separate agreement.

A pricing error does not require us to sell or rent an item at an incorrect price. If we discover an error after payment, we may cancel the transaction and issue a refund or ask whether you want to proceed at the corrected price.

11. Payments

You authorize us and our payment processor to charge the payment method you provide for all amounts associated with the transaction.

You represent that:

  • The payment information is accurate;

  • You are authorized to use the payment method;

  • Sufficient funds or credit are available; and

  • You will not initiate an improper chargeback or payment dispute.

We may require payment in full, a deposit, a payment authorization, or another approved payment arrangement before releasing equipment.

If a payment is declined, reversed, disputed, or otherwise not completed, we may:

  • Suspend or cancel the transaction;

  • Decline to release equipment;

  • Require another payment method;

  • Recover rented equipment;

  • Charge amounts permitted by the applicable agreement and law; or

  • Pursue lawful collection remedies.

You remain responsible for legitimate charges even if another person uses or receives the equipment.

12. Rental Equipment

All rental equipment remains the property of 1st Alliance or the identified equipment owner.

Renting equipment does not transfer ownership.

Each rental may require a separate written or electronic rental agreement identifying:

  • The equipment

  • Rental dates

  • Rental rates

  • Deposit requirements

  • Delivery and pickup arrangements

  • Extension procedures

  • Late charges

  • Cleaning expectations

  • Damage-protection terms

  • Cancellation requirements

  • Replacement costs

  • Other transaction-specific obligations

The customer agrees to:

  • Inspect the equipment promptly upon receipt;

  • Notify us promptly of missing parts, visible damage, or operational concerns;

  • Use the equipment only for its intended purpose;

  • Follow all manufacturer instructions and safety guidance;

  • Ensure the equipment is used only by an appropriate user;

  • Maintain the equipment in a clean and reasonably safe condition;

  • Protect it from theft, loss, misuse, unauthorized alteration, smoke, fire, excessive moisture, pests, and avoidable damage;

  • Prevent unauthorized repairs or modifications;

  • Make the equipment available for agreed inspection, maintenance, exchange, or pickup;

  • Stop using equipment that appears unsafe or damaged; and

  • Return all equipment, accessories, chargers, keys, manuals, and components when due.

Rental equipment may not be sold, pledged, loaned, subleased, transferred, abandoned, concealed, or permanently removed from the approved location without our written permission.

13. Rental Periods and Extensions

Rental periods begin and end on the dates stated in the applicable rental agreement.

Keeping equipment beyond the agreed return date does not automatically extend the rental.

To request an extension, contact us before the scheduled return or pickup date. Extensions are subject to:

  • Equipment availability

  • Payment of additional rental charges

  • Updated payment authorization

  • Continued compliance with the rental agreement

  • Our written or electronic approval

If equipment is not returned when due, additional rental charges, late fees, recovery expenses, or other amounts stated in the rental agreement may apply.

Continued possession does not transfer ownership.

14. Loss, Theft, Damage, and Cleaning

The customer is responsible for rented equipment from the time it is delivered or released until it is returned to and accepted by us.

The customer may be responsible for the cost of:

  • Missing equipment

  • Stolen equipment

  • Lost accessories or parts

  • Damage beyond ordinary wear

  • Misuse

  • Unauthorized repairs or modifications

  • Excessive cleaning or sanitation

  • Smoke, odor, pest, water, fire, or pet damage

  • Damage caused by improper transport or storage

  • Replacement when equipment cannot reasonably be repaired

Ordinary wear means normal deterioration resulting from proper use during the rental period. It does not include preventable damage, neglect, misuse, or loss.

Any optional damage-protection plan is governed by its written terms, exclusions, limits, and fees. Damage protection is not insurance unless expressly identified as insurance and does not necessarily cover loss, theft, misuse, intentional damage, or every repair.

15. Equipment Problems and Safety Concerns

Stop using equipment immediately if it:

  • Appears damaged

  • Malfunctions

  • Becomes unstable

  • Makes an unusual sound

  • Has missing or loose parts

  • Creates a safety concern

  • Has been involved in a fall, collision, or other incident

Contact 1st Alliance promptly for instructions.

Do not attempt to repair, modify, disassemble, or alter equipment unless we expressly authorize you to do so.

For an urgent medical concern, call 911 or contact an appropriate healthcare professional. Contacting 1st Alliance is not a substitute for emergency medical care.

16. Delivery, Pickup, and Access

Delivery and pickup availability depend on the service area, equipment, scheduling, staffing, weather, access conditions, and other operational factors.

Estimated times are not guaranteed unless expressly confirmed in writing.

The customer must provide:

  • A correct delivery or pickup address

  • Accurate contact information

  • Safe and reasonable access to the location

  • Notice of stairs, gates, narrow entrances, pets, hazards, or access restrictions

  • An authorized adult to receive or release the equipment when required

We may decline or reschedule service if conditions are unsafe or access is not reasonably available.

Additional charges may apply for:

  • Incorrect addresses

  • Unsuccessful delivery or pickup attempts

  • Rescheduling

  • After-hours service

  • Excessive waiting

  • Difficult access

  • Additional labor

  • Travel outside the standard service area

Any additional charge will be disclosed when reasonably practicable and applied only as permitted by the applicable agreement and law.

17. Shipping

If an item is shipped rather than delivered by 1st Alliance, shipping dates and arrival estimates are not guaranteed.

Delays may occur because of:

  • Carrier conditions

  • Weather

  • Inventory shortages

  • Incorrect addresses

  • Manufacturer delays

  • Holiday volume

  • Events beyond our control

Responsibility for loss or damage during shipment will be determined by the applicable order terms and law.

You must report a missing, damaged, or incorrect shipment promptly so that we can evaluate available remedies.

18. Cancellations, Returns, Exchanges, and Refunds

Cancellations, returns, exchanges, and refunds are governed by the policy disclosed for the applicable product or service.

Eligibility may depend on:

  • The type of item

  • Whether the item was purchased or rented

  • Whether the packaging was opened

  • Whether the product is sanitary, hygienic, medical, personal-use, custom, fitted, or prescription-related

  • The item’s condition

  • Time elapsed since purchase or delivery

  • Manufacturer restrictions

  • Whether delivery, setup, or rental services have already begun

For health and sanitation reasons, certain products may be final sale and ineligible for return after opening, use, fitting, or delivery.

Examples may include personal-care products, bathroom-safety products, nebulizer accessories, braces, supports, cushions, bedding-related products, and other items that cannot safely be restocked.

Delivery, setup, special-order, customization, and pickup fees may be nonrefundable once the applicable service has been performed or expense incurred.

Nothing in these Terms limits rights that cannot legally be waived.

19. Product Warranties

Products may be covered by a manufacturer’s limited warranty.

Warranty coverage, exclusions, duration, and remedies are determined by the manufacturer unless 1st Alliance expressly provides a separate written warranty.

We may assist you with contacting a manufacturer or submitting a warranty request, but we do not control the manufacturer’s decision.

A warranty may not cover:

  • Normal wear

  • Misuse

  • Accidents

  • Improper storage

  • Failure to follow instructions

  • Unauthorized repairs

  • Modification

  • Cosmetic damage

  • Consumable parts

  • Damage occurring after delivery

Any warranties required by law remain unaffected.

20. Equipment Guides and Instructional Materials

We may provide videos, written guides, demonstrations, links, and general instructions concerning equipment setup, features, and use.

These resources:

  • Are general educational materials;

  • May not address every product model or user;

  • Do not replace the manufacturer’s instructions;

  • Do not replace professional fitting, training, or clinical advice; and

  • May not identify every risk or contraindication.

Always read the manufacturer’s current instructions and warnings before using equipment.

If our general guide conflicts with the manufacturer’s instructions for a specific product, follow the manufacturer’s instructions and contact us for clarification.

21. Prescription Savings Resources

Any prescription savings card, discount resource, pricing tool, pharmacy link, or similar program made available through our website may be operated by an independent third party.

Unless expressly stated otherwise:

  • 1st Alliance is not a pharmacy;

  • The resource is not health insurance;

  • Savings are not guaranteed;

  • Prices may change;

  • Participating pharmacies may vary;

  • Eligibility limitations may apply;

  • The third party controls the program’s terms, privacy practices, and availability; and

  • We do not control medication prices, pharmacy decisions, prescriptions, or program performance.

Review the third party’s terms and privacy notice before using the program.

22. Website Accounts and Security

If our website allows you to create an account, you are responsible for:

  • Providing accurate information;

  • Maintaining the confidentiality of login credentials;

  • Restricting access to your account;

  • Promptly notifying us of suspected unauthorized access; and

  • All activity occurring through your account to the extent permitted by law.

Do not share passwords or attempt to access another person’s account.

We may suspend or terminate an account when reasonably necessary to protect users, prevent fraud, comply with law, or enforce these Terms.

23. Acceptable Website Use

You may use our website only for lawful purposes.

You may not:

  • Violate any law or regulation;

  • Submit false, misleading, fraudulent, or unauthorized information;

  • Impersonate another person;

  • Submit a forged or altered prescription or provider order;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with website security or operation;

  • Introduce malware or harmful code;

  • Scrape, harvest, or collect information through unauthorized automated means;

  • Use the website to harass, threaten, defraud, or harm another person;

  • Copy or exploit website content for commercial purposes without permission;

  • Circumvent access, security, or usage restrictions; or

  • Use our name, logo, or materials in a misleading or unauthorized manner.

We may restrict access, remove content, cancel requests, or take other lawful action in response to suspected misuse.

24. User Submissions

If you submit a review, comment, photograph, testimonial, suggestion, or other non-confidential content, you represent that:

  • You own the content or have permission to submit it;

  • The content is accurate to the best of your knowledge;

  • The content does not violate another person’s rights;

  • The content is not unlawful, deceptive, threatening, defamatory, or harmful; and

  • Your submission complies with these Terms.

Do not submit protected health information, payment information, or other sensitive personal information through public reviews, comments, or social-media features.

We may remove or decline to publish content that violates these Terms.

We will not publicly use your name, image, health story, or testimonial for promotional purposes when written authorization is legally required unless we obtain that authorization.

25. Intellectual Property

The website and its content—including text, graphics, photographs, logos, videos, guides, page designs, downloads, and other materials—are owned by or licensed to 1st Alliance and are protected by intellectual-property laws.

You may access and use the website for personal, noncommercial purposes.

You may print or download reasonable portions of publicly available materials for your own personal use, provided you do not:

  • Remove ownership or copyright notices;

  • Modify the materials in a misleading way;

  • Sell or commercially exploit the materials;

  • Claim the materials as your own; or

  • Use our name or branding without written permission.

No ownership rights are transferred to you by these Terms.

26. Trademarks

The names “1st Alliance,” “1st Alliance Care Solutions,” associated logos, taglines, graphics, and service names are trademarks or branding assets of 1st Alliance or their respective owners.

You may not use these marks in a manner likely to create confusion, imply sponsorship, or suggest an affiliation without written permission.

27. Third-Party Websites and Services

Our website may link to third-party websites, products, platforms, videos, payment processors, prescription savings programs, manufacturers, or other resources.

Links are provided for convenience and do not necessarily constitute an endorsement.

We do not control and are not responsible for:

  • Third-party content

  • Availability

  • Pricing

  • Security

  • Privacy practices

  • Terms

  • Representations

  • Products

  • Services

  • Actions or omissions

Your use of a third-party service is governed by that third party’s terms and privacy practices.

28. Privacy and Protected Health Information

Our collection and use of personal information are described in our Privacy Policy.

When 1st Alliance is acting as a HIPAA-covered healthcare provider and information qualifies as protected health information, our Notice of Privacy Practices describes how that information may be used and disclosed and explains your HIPAA rights.

If these Terms conflict with our Notice of Privacy Practices concerning protected health information, the Notice of Privacy Practices and applicable law will control.

29. Electronic Communications and Signatures

By providing an email address or telephone number, you authorize us to send communications related to your inquiry, purchase, rental, delivery, pickup, account, safety, or requested services.

You agree that electronic:

  • Records

  • Confirmations

  • Disclosures

  • Notices

  • Signatures

  • Agreements

  • Authorizations

may satisfy legal requirements that information be provided or agreed to in writing, to the extent permitted by law.

You are responsible for providing accurate contact information and updating it when it changes.

You may request a paper copy of an electronically signed agreement.

30. Marketing Communications

If you separately consent to promotional emails or text messages, we may send marketing communications consistent with that consent.

Consent to marketing is not a condition of purchase or rental.

Message and data rates may apply. Message frequency may vary.

You may:

  • Unsubscribe from marketing emails using the link in the message; or

  • Reply STOP to opt out of marketing text messages.

Opting out of marketing will not prevent transactional, safety, service, or legally required communications.

31. Website Accessibility

1st Alliance seeks to provide a website that is reasonably accessible to individuals with disabilities.

If you experience difficulty accessing website content, completing a form, or requesting a product or service, contact us at:

Email: legal@1stalliancecare.com
Phone: 985-328-7955

We will make reasonable efforts to provide the information or service through an appropriate alternative method.

32. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may:

  • Modify website content;

  • Suspend access;

  • Perform maintenance;

  • Remove features;

  • Correct errors; or

  • Discontinue all or part of the website.

We are not responsible for delays or disruptions caused by internet failures, hosting providers, cyberattacks, power outages, maintenance, weather, natural disasters, government actions, or other events beyond our reasonable control.

33. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND GENERAL INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED IN WRITING OR WARRANTIES THAT CANNOT LEGALLY BE DISCLAIMED, 1ST ALLIANCE DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES REGARDING THE WEBSITE AND ITS CONTENT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE;

  • EVERY PRODUCT WILL BE AVAILABLE;

  • GENERAL WEBSITE INFORMATION WILL APPLY TO EVERY INDIVIDUAL;

  • EQUIPMENT WILL PRODUCE A PARTICULAR MEDICAL OR FUNCTIONAL OUTCOME;

  • A THIRD-PARTY PROGRAM WILL PROVIDE A PARTICULAR BENEFIT OR SAVINGS; OR

  • CONTENT WILL ALWAYS BE COMPLETE, CURRENT, OR FREE OF TECHNICAL ERRORS.

THIS SECTION DOES NOT DISCLAIM A WRITTEN PRODUCT WARRANTY, A MANUFACTURER WARRANTY, OR A RIGHT THAT CANNOT BE WAIVED UNDER APPLICABLE LAW.

34. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, 1ST ALLIANCE AND ITS OWNERS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO:

  • USE OF OR INABILITY TO USE THE WEBSITE;

  • RELIANCE ON GENERAL WEBSITE CONTENT;

  • INTERRUPTION OR LOSS OF WEBSITE ACCESS;

  • THIRD-PARTY WEBSITES OR SERVICES;

  • LOSS OF DATA;

  • UNAUTHORIZED WEBSITE ACCESS; OR

  • DELAYS OR EVENTS BEYOND OUR REASONABLE CONTROL.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR A WEBSITE-RELATED CLAIM WILL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID DIRECTLY TO 1ST ALLIANCE FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM; OR

  • ONE HUNDRED DOLLARS.

TRANSACTION-SPECIFIC LIABILITY MAY ALSO BE GOVERNED BY A RENTAL AGREEMENT, PURCHASE AGREEMENT, MANUFACTURER WARRANTY, OR OTHER WRITTEN TERMS.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED.

35. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless 1st Alliance Care Solutions LLC and its owners, employees, contractors, representatives, and service providers from third-party claims, liabilities, damages, costs, and reasonable legal expenses arising from:

  • Your unlawful use of the website;

  • Your material violation of these Terms;

  • Information or content you submit without authorization;

  • Your infringement of another person’s rights;

  • Your unauthorized sale, transfer, modification, or misuse of rental equipment; or

  • Fraudulent or intentionally wrongful conduct.

This section does not require you to indemnify a party for that party’s own negligence or misconduct where such indemnification is prohibited by law.

36. Suspension or Termination

We may suspend or terminate website access, decline future transactions, cancel requests, or take other reasonable action if we believe you have:

  • Violated these Terms;

  • Engaged in fraud or misuse;

  • Threatened the safety of another person;

  • Failed to pay amounts properly due;

  • Misused or refused to return rental equipment;

  • Submitted false or unauthorized documents;

  • Interfered with website security; or

  • Used our services unlawfully.

Termination does not eliminate obligations that arose before termination, including payment, return of equipment, confidentiality, ownership, indemnification, or dispute obligations.

37. Governing Law

These Terms are governed by the laws of the State of Louisiana, without regard to conflict-of-law rules, except where federal law controls.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

38. Informal Dispute Resolution

Before filing a lawsuit relating to these Terms, you and 1st Alliance agree to make a good-faith effort to resolve the dispute informally.

Send written notice describing the dispute and requested resolution to:

1st Alliance Care Solutions LLC
Attn: Legal
234 Avenue F
Kentwood, Louisiana 70444

Email: legal@1stalliancecare.com

The parties will have 30 days after receipt of the notice to attempt an informal resolution, unless urgent legal relief is reasonably necessary.

39. Venue and Jurisdiction

If a dispute cannot be resolved informally, any legal proceeding relating to these Terms must be brought in a state or federal court with lawful jurisdiction over Tangipahoa Parish, Louisiana, unless applicable law requires another location.

You and 1st Alliance consent to the jurisdiction of those courts.

Nothing in this section prevents either party from pursuing a claim in an appropriate small-claims court or seeking urgent injunctive relief when legally available.

40. Time Limit for Claims

To the extent permitted by law, any claim arising from these Terms or use of the website must be filed within one year after the claim arose.

This limitation does not apply when applicable law requires a longer period or prohibits contractual shortening of the filing period.

41. Changes to These Terms

We may update these Terms to reflect changes in our:

  • Website

  • Products

  • Services

  • Business practices

  • Technology

  • Legal obligations

Updated Terms will be posted on our website with a revised “Last Updated” date.

Changes will apply prospectively unless applicable law or an additional agreement permits otherwise.

Material changes will not retroactively alter an accepted transaction unless permitted by law and the applicable agreement.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms.

42. Severability

If a court determines that any provision of these Terms is invalid, illegal, or unenforceable, that provision will be enforced to the greatest extent permitted by law or severed if necessary.

The remaining provisions will continue in effect.

43. No Waiver

If we do not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.

A waiver is effective only when made in writing by an authorized representative of 1st Alliance.

44. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written permission.

We may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or transfer of our business, subject to applicable law.

45. Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Fire

  • Flood

  • Epidemics or public-health emergencies

  • Labor shortages

  • Transportation interruptions

  • Manufacturer or supplier delays

  • Utility failures

  • Internet or telecommunications outages

  • Cyberattacks

  • Government orders

  • Civil unrest

  • War

  • Other events beyond our reasonable control

We will make reasonable efforts to communicate material delays and resume performance when reasonably possible.

46. Entire Agreement

These Terms, together with our Privacy Policy, applicable Notice of Privacy Practices, transaction-specific agreements, and policies incorporated by reference, constitute the agreement between you and 1st Alliance concerning the applicable website use or transaction.

These Terms replace prior website terms concerning the same subject matter but do not replace a separately signed agreement unless expressly stated.

47. Contact Information

Questions about these Terms may be directed to:

1st Alliance Care Solutions LLC
234 Avenue F
Kentwood, Louisiana 70444

Email: legal@1stalliancecare.com
Phone: 985-328-7955